The Commission monitors compliance of each licensed utility with its regulatory obligations through a Utility Licence Annual Report.
Each utility is required to report on:
- the exercise of its functions under the Utilities Act; and
- compliance with the conditions of its licence.
Each July the Commission sends licensed utility an information request relating to the performance of the utility over the previous twelve months. On receipt of the completed information request, the Commission assesses the material for compliance with the relevant obligations and conditions. The results of the assessment are set out in the Commission’s monitoring report. Please see the latest monitoring report below:
Compliance and Performance Reporting pre 2012-13
Prior to the 2012-13 reporting year, the Commission published the Compliance and Performance Report. With the establishment of the National Energy Customer Framework in 2012, responsibility for regulation of energy retailers transferred to the Australian Energy Regulator. In light of this change, the Commission reexamined the reporting obligations of licensed utilities and simplified its approach to monitoring compliance. The Commission ceased producing the Compliance and Performance Reporting as it was replaced by the Utility Licence Annual Report from 2012-13.