About Us


The Independent Competition and Regulatory Commission (the Commission) is a statutory body set up to regulate prices, access to infrastructure services and other matters in relation to regulated industries and to investigate competitive neutrality complaints and government-regulated activities. We also have responsibility for licensing utility services and ensuring compliance with licence conditions.

Our objectives are defined in two principal Acts:


Our plan and future priorities

The Commission’s Statement of Intent sets out our workplan and priorities for the year and beyond. The Statement of Intent focuses on the current budget year, and has been developed in the context of a four year forward planning horizon. Our Strategic Plan outlines what we plan to do, how we will do our work, and our measures of success for the four years from 2020 to 2024. See the following documents:

Document NameTypeSize Published date
Statement of Intent 2019-20 PDF 1 MB11/06/2019
Strategic Plan 2020-2024 with Key Priorities 2019-2020PPTX1 MB06/03/2020
Strategic Plan 2020-2024 with Key Priorities 2020-2021PPTX1 MB02/07/2020

A brief history of the Commission

Since its establishment in 1996, the Commission and its predecessors have worked to promote the well-being of the ACT community through its regulatory and consumer protection activities and advice to the ACT Government on a wide range of matters.

The Commission’s responsibilities and activities have changed over time, reflecting the Government’s priorities, consumer expectations and industry conditions.

The Commission has set regulated prices for: electricity (since 1997), water and sewerage services (since 1997), bus fares (1999-2007), and taxi fares (2000-2007). In determining regulated prices, the Commission balances economic efficiency and social and environmental considerations, with its overarching objective being to set regulated prices that are in the long-term interests of ACT consumers. In short, this means that prices are set to reflect the efficient and prudent costs of supplying the services.

Since 2000, the Commission has been responsible for licensing energy service providers operating in the ACT and the ACT’s water and sewerage service provider and for making utility industry codes that establish consumer protections and implement regulations that promote the quality, safety, reliability and security of essential services.

Over its history, the Commission has provided advice to the Government on a wide range of industry matters, including: milk pricing; petrol prices and competition in the ACT petrol market; gas pricing; the water abstraction charge; wheelchair accessible taxi licence allocations; the ACT racing industry; ambulance service charges; competition in the ACT supermarket industry; secondary water use; the costs of the Cotter Dam enlargement; and price and competition impacts of the Container Deposit Scheme.

In addition, the Commission has provided advice and information to the ACT Government in relation to climate change policies and programs, reported on performance in achieving greenhouse gas reductions, and has had various roles in relation to the electricity feed-in arrangements.

The Commission has also assessed competitive neutrality concerns and access arrangements. In doing this work, the Commission’s aims are to promote effective competition in the interests of consumers and ensure non-discriminatory access to monopoly and near-monopoly infrastructure.

Documents relating to the Commission current and completed projects are available on our website.


How to contact us

Correspondence or other inquiries may be directed to:

Independent Competition and Regulatory Commission
PO Box 161, Civic Square ACT 2608.
Phone: (02) 6205 0799
Fax: (02) 6207 5887
Email: icrc@act.gov.au

For information on current issues please go to the Home page.

Electricity Feed-in Code update

The Electricity Feed-in Code is an industry code that sets out practices and standards for the operation of the scheme for feed-in from renewable energy generators to electricity network established under the Electricity Feed-in (Renewable Energy Premium) Act 2008.

Public Crematorium Services Competitive Neutrality

On 20 December 2019, the Commission received a request from the Treasurer to provide advice to help ensure that the new crematorium facility to be built and operated by the ACT Public Cemeteries Authority operates in a manner consistent with competitive neutrality.

Incentive Mechanisms

The Commission is reviewing the incentive mechanisms Icon Water has to operate efficiently in delivering regulated water and sewerage services (the Review).

Retail Electricity Prices 2020-24

On 28 May 2019, the Commission received a terms of reference from the Treasurer to determine a price direction for standing offer prices for the supply of electricity to small customers who consume less than 100 MWh of electricity over any period of 12 consecutive months. The price direction will be for the period 1 July 2020 to 30 June 2024.

Regulated Water and Sewerage Services Prices 2018–23

On 14 December 2016, the Commission received an industry reference under section 15(1)(a) of the ICRC Act 1997 (Act) to undertake and investigation into, and determine a price direction for, regulated water and sewerage services provided by Icon Water Limited in the ACT. The Commission has received terms of reference for the investigation under section 16 of the Act.