Industry Codes


An industry code may set out practices, standards and other matters about the provision of a utility service.  An industry code may deal with the following matters:


Consumer Protection Code (July 2012)

The majority of this code applies only to customer and consumer rights in relation to water and sewerage services.

Energy retailers and distributors must comply with clause 11 of the code and the Minimum Service Standards in schedule 1.

This code:


Gas Network Boundary Code (May 2013)

This code defines the boundary between:


Water and Sewerage Network Boundary Code (May 2013)

This code defines the boundaries between: