National Energy Customer Framework


Discussion Paper - ICRC Position on the implementation of the National Energy Customer Framework in the ACT

Background to the Discussion Paper

From 1 July 2012, the ACT Government is intending to apply the National Energy Customer Framework (NECF) arrangements to the regulation of energy retail in the ACT. The NECF will apply to the relationships between energy customers, retailers and distributors. These matters are currently handled through ACT regulation, primarily through the Utilities Act 2000 (the Utilities Act) and the Consumer Protection Code made by the Independent Competition and Regulatory Commission (the Commission) under the Utilities Act.

The Commission has released a Discussion Paper on the proposed changes to Industry Codes and Guidelines that currently apply to the regulation of energy retail in the ACT. The Discussion Paper and proposed amendments to the Codes are available below or through contacting the Commission’s office by telephone on (02) 6205 0799 or by email on icrc@act.gov.au.

Submissions on the Discussion Paper and proposed amendments closed on 12 June 2012.

Document NameTypeSizePublished date
Attachment 14.pdfPDF36.5 KB--
Attachment 1.pdfPDF481.3 KB--
Attachment 12.pdfPDF174.3 KB--
Attachment 5.pdfPDF72.2 KB--
Attachment 11.pdfPDF176.1 KB--
Attachment 6.pdfPDF285.2 KB--
Attachment 13.pdfPDF281.8 KB--
Attachment 10.pdfPDF133.8 KB--
Attachment 9.pdfPDF60.4 KB--
Discussion Paper (May 2012)PDF145.1 KB--
Attachment 3.pdfPDF277.3 KB--
Attachment 8.pdfPDF72.6 KB--
Attachment 15.pdfPDF18.0 KB--
Attachment 2.pdfPDF59.8 KB--
Attachment 4.pdfPDF62.0 KB--
Attachment 7.pdfPDF46.6 KB--

Submissions